Streamlining BPO Services: How to Master Multi-Tenancy and Manage Clients from One Dashboard
BPOs are trying to manage dozens of different clients, each with their own “mini-universe.” Jumping from system to system to gather reports for Brand X while trying to tweak campaign settings for Brand Y is exhausting for supervisors. Plus, this fragmentation means onboarding a new client can take weeks, and your growth potential eventually hits […]