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How to Improve Operational Efficiency in Your Healthcare Contact Center

How to Improve Operational Efficiency in Your Healthcare Contact Center

Your healthcare contact center should be like a high-performing triage. Like every incoming call is a case demanding urgent attention, but not all calls are equal: Some are emergencies (Red Zone: critical), Others are important but not life-threatening (Yellow Zone), and Some need smart, streamlined handling (Green Zone). The problem is that too many healthcare […]