Globe Business X CCS – GOCCC
POWERED BY GOOGLE CLOUD A Smarter Way to Connect Powered by AI The AI-powered contact center platform that transforms every customer interaction into actionable intelligence. Built on Google Cloud. Trusted by 700+ companies worldwide. Setup in minutes Free Integrations 24/7 support Trusted by leading BPOs and enterprises worldwide PepsiCo Concentrix Teleperformance FedEx eBay Decathlon Nestle […]
Phone Call Tracker vs. Call Center Software: Which One Do You Need?
Every interaction of a customer is a data point. However, not all data is created equal, and more importantly, not all tools used to capture that data serve the same purpose. For many growing businesses, a common point of confusion arises when choosing between a phone call tracker and a comprehensive call center software platform. […]
What’s your Contact Center Agent Experience Rating?
Customer experience is often measured from the customer’s perspective. While it isn’t out of place, however, neglecting the most important link – the agent – to exceptional contact center experiences would be at your detriment. This article addresses contact center agent experience and how your choice software plays a huge role. Before we dive in, […]
Avoiding Contact Center Burnout Is An Asset To Your Business
In this article, we highlight the increasing challenge of call center burnout associated with the remote work culture and how team managers can take proactive steps to prevent burnout in employees. In the last 18 months, employee burnout has been a challenge businesses are experiencing as companies transition from the office work environment to embrace […]
Work-From-Home Contact Center: Dear Boss, I Kind of Hate It
As an agent, if you are already at the limits of a work-from-home call center, you aren’t alone. I read a LinkedIn article where the author mentioned that people kind of hated working from home. Despite several survey reports stating that people are more productive working from home, indications show that it may just be […]
5 Tips For Contact Center Agents During A Call Traffic Surge
Contact Center agents around the world are experiencing call traffic surges as a result of the lockdown imposed by many countries worldwide. Citizens have been forced to stay at home, albeit against their will. Online platforms and phone calls have become the best option for customers to reach out to brands, and this has led […]
6 Advantages of Contact Center Agents Working From Home
Are there any advantages of having contact center agents work remotely? This article highlights why the remote work culture is a big W for your contact center operations. The option of working from home has gained momentum in the past decade, with a 140% increase since 2005 (Global Workplace Analytics). With the right tools and […]
7 Ways of Working Effectively From Home
Working effectively from home has become one of the new necessities for the business world. Many companies – from corporate companies to enterprises – encourage most or all of their employees to work effectively from home. According to a survey, 52% of professionals consider increased productivity as the biggest benefit of remote working. However, it […]