Customer experience is often measured from the customer’s perspective. While it isn’t out of place, however, neglecting the most important link – the agent –
In this article, we highlight the increasing challenge of call center burnout associated with the remote work culture and how team managers can take proactive
As an agent, if you are already at the limits of a work-from-home call center, you aren’t alone. I read a LinkedIn article where the
Contact Center agents around the world are experiencing call traffic surges as a result of the lockdown imposed by many countries worldwide. Citizens have been
Are there any advantages of having contact center agents work remotely? This article highlights why the remote work culture is a big W for your
Working effectively from home has become one of the new necessities for the business world. Many companies – from corporate companies to enterprises – encourage
