Search
Close this search box.
Home | Agent Wellbeing

What’s your Contact Center Agent Experience Rating?

Cloud-based Contact Center Agent Experience

Customer experience is often measured from the customer’s perspective. While it isn’t out of place, however, neglecting the most important link – the agent – to exceptional contact center experiences would be at your detriment.  This article addresses contact center agent experience and how your choice software plays a huge role. Before we dive in, […]