As the business expands, there’s a growing need from your customers for immediate response to inquiries. Do you meet the daily need of your call center customers?
The advancement of technology has made it almost impossible to deliver an excellent customer experience with traditional hardware-based call centers.
A contact center customer wants to reach out to brands on preferred channels of communication. Call Center Studio’s omnichannel interface makes this possible most effectively and efficiently, providing an enriched contact center customer experience.
We highlight what your call center needs to deliver optimal value to customers and make your business stand out.
Call Centers Have Evolved
With the advancements in technology, call centers have gone beyond listening to customer complaints. Today, Call center agents are expected to be more proactive than reactive to call center customers.
Wouldn’t it be great if your agents knew the possible problems and solutions for your customers even before they got to speak with them?
Through keeping a history of a customer’s queries across any of the multi-channel platforms, advanced Call Center Software help you with predictive information – representatives give your customers a fast and productive experience.
Customers expect that when a complaint is made on webchat, it should be resolved the same way it would’ve been solved if it were a call.
Use the Power of Social Media
Your customers are on social media, so where are you? According to the survey, 67% of customers use companies’ social media accounts for customer service needs.
If your customers prefer to contact you on social media, why would you force them to call? Equip your call center with social media integrations such as WhatsApp and Facebook Messenger to provide them with the ease of reaching out to you.
Join the Competition in Customer Experience
Customer Experience has become a top priority for companies. A great product without an even more excellent customer experience puts itself in a disadvantaged position with competitors.
A cloud-based call center solution allows a company to quickly scale up or down to meet up with the demands of customers while meeting and surpassing customer expectations.
According to a report from Dimension Data, 72% of companies say that improving customer experience is their top priority. Get in touch with us to stay ahead of competitors with a free demo.
Use the Power of Artificial Intelligence
As the need for self-service and quick response grow among call center customers, Artificial Intelligence (AI) is one of the most critical technologies that will help to fill in the gap.
You can reduce your call traffic by around 60% with tools like Chatbot, Dialogflow, and webchat.
An omnichannel communication software brings all communication channels into one dashboard, providing ease in customer service management.