Maximize Campaign Efficiency with
Answering Machine Detection!
Your agents' time is valuable. With AI-powered Answering Machine Detection (AMD), identify silent calls, those answered by IVR (Interactive Voice Response), or those connected to voicemail within seconds during your outbound calls, and increase your operational efficiency by up to 40%.
Instant human vs. machine detection
No hardware needed and 24/7 support
Auto-hang up and result coding
Eliminate wasted time and effort
Calls connected to answering machines during campaign processes are not just a waste of time for agents, but also a loss of motivation. Having an agent realize the other party is a machine, take notes, and end the call creates a significant cost.
Our next-generation Answering Machine Detection feature activates the moment the call is answered and makes a decision within seconds before connecting the call to an agent.
Answering Machine Detection (AMD) data is reflected on Call Center Studio panels in real-time, making your operational processes fast and transparent. Through call history reports, you can see in detail which calls were terminated by Automated Answering Machine Detection technology. Thanks to automatic result codes, you can analyze your campaign efficiency in depth based on answering machine rates.
Additionally, you can keep your operation under control at all times by tracking campaign flow and detection processes in real-time via supervisor screens.
It is technology that determines whether an outbound call is answered by a human or an answering machine.
Yes, it activates for all outbound calls in campaigns where you have enabled the feature.
It eliminates manual time spent on silence or machines, allowing more real conversations in the same period and lowering unit costs.
Analysis starts the moment the call is answered and completes in the first few seconds.
Yes, automatic redials can be planned for numbers with an AMD code after a set duration (e.g., 1 hour later).
