CPC (Cost Per Call)

What is CPC (Cost Per Call)

Cost Per Call (CPC) is a metric that calculates the total cost of operating a contact center divided by the total number of calls handled. This metric helps businesses understand the efficiency of their contact center operations and identify opportunities to reduce costs. An AI-powered contact center can help lower CPC by automating routine inquiries with chatbots, reducing handle times with agent-assist tools, and optimizing staffing levels with predictive analytics. By improving efficiency, businesses can handle more calls without increasing their operational costs.