How Call Center Studio Supports the Real Estate Industry
Cold calling is an important strategy realtors use to gain more clients. Many real estate agents have discovered how effective it can be to outsource this task to a call center.
Call Center Studio gives you a powerful CRM-integrated call center that operates 24/7. Your call center agents can handle all inbound and outbound calls.
Our call center software integrates with your CRM. This means that agents will be able to see customer information as they talk to them. This improves service and makes each customer feel special.
Bring together thousands of users and real estate agents via a single channel. Cover several different locations with one cloud communication platform.
Here are the features Call Center Studio has to offer
Call Recording
Keep organized records of every call your agents make. Listen to phone calls and identify coaching opportunities.
Multi-Channel Communication
Help your customers via many channels, all on one screen. Offer your clients seamless support, no matter what channel they are using.
A High Service Level
Our infrastructure is redundant and scalable. That means you'll always be able to show up for your students.
WhatsApp Business Integration
Integrate with WhatsApp and offer your customers chat support. With more than 1.5 billion active users in more than 180 countries, it's a powerful way to connect.
IVR Dialer
Set up satisfaction surveys, informative announcements and more for your customers. With IVR, they work 24/7 without any need for an agent.
Performance Management
These easy to use tools make managing your team a breeze. Track performance and see what needs adjusting, in real time.
Scalability
Extra help when you need it for the business times in your business. Increase or decrease your support system with software that adjusts to your needs.
VIP Customer Hotline
Provide premium support to your most valued clientele. Offer your customers a VIP code or phone number to access VIP customer service.
Multi-Location Management
Include operations in any country on the platform. With Inhouse and Outsource, thousands of agents can work on a single channel at the same time. Provide services at any desired location and make outsourcing easy.
FCT Cloud
With Fixed-Cellular-Terminal technology, you can use many phone numbers when calling your customers. This powerful software increases your pickup rates, without any bulky machines.
Opportunity Tracking
Agents can use the built-in sales lead tracking feature to tag potential opportunities. Follow-up with hot leads or sort into categories.
Advanced Analytics
Create customized reports to view your most important KPIs. View all the info on a beautiful and convenient dashboard.
