Email Integration for efficient communication management
Quality Evaluation
ICR (Interactive Chat Response)
This package is designed for businesses that focus solely on text-based communication channels, providing comprehensive chat solutions similar to Alotech’s “Chat Only” segment. Ideal for companies looking to enhance customer engagement through digital messaging without voice capabilities.
Interactive Voice Response (IVR) with Click2Connect functionality
Real-time and Historical Reporting to monitor call performance and quality
This package caters to businesses that primarily rely on voice communications, similar to Alotech’s combined “Voice + Chat” offering but focused exclusively on voice. It is ideal for call centers or businesses where voice interactions are the primary customer service channel.
Email integration for seamless multi-channel customer support management
Quality Evaluation
ICR (Interactive Chat Response)
This comprehensive package combines both voice and chat capabilities to provide an omnichannel communication experience. It mirrors Alotech’s “Multi-Channel (Voice + Chat)” package, offering businesses a robust solution to manage all customer interactions across multiple platforms.
Voice Bots: Automated voice responses to handle routine customer inquiries and tasks, reducing wait times and enhancing customer experience.
Chat Bots: AI-driven chatbots manage customer queries in real-time across multiple messaging platforms, improving efficiency and customer satisfaction.
CX Insights: Advanced analytics and AI tools to evaluate customer interactions and experiences, providing actionable insights for service improvement.
Agent Assist
Accent Neutralization
AI Avatar & ChatBots
AI Chat Suggestions
This package offers advanced AI-driven features to enhance both voice and chat interactions. Similar to Alotech’s “Additional Features (AI Assistance)” segment, this package is ideal for businesses looking to leverage AI technology for improved customer service automation and insightful analytics.
Email Integration for efficient communication management
Quality Evaluation
ICR (Interactive Chat Response)
This package is designed for businesses that focus solely on text-based communication channels, providing comprehensive chat solutions similar to Alotech’s “Chat Only” segment. Ideal for companies looking to enhance customer engagement through digital messaging without voice capabilities.
Interactive Voice Response (IVR) with Click2Connect functionality
Real-time and Historical Reporting to monitor call performance and quality
This package caters to businesses that primarily rely on voice communications, similar to Alotech’s combined “Voice + Chat” offering but focused exclusively on voice. It is ideal for call centers or businesses where voice interactions are the primary customer service channel.
Email integration for seamless multi-channel customer support management
Quality Evaluation
ICR (Interactive Chat Response)
This comprehensive package combines both voice and chat capabilities to provide an omnichannel communication experience. It mirrors Alotech’s “Multi-Channel (Voice + Chat)” package, offering businesses a robust solution to manage all customer interactions across multiple platforms.
Voice Bots: Automated voice responses to handle routine customer inquiries and tasks, reducing wait times and enhancing customer experience.
Chat Bots: AI-driven chatbots manage customer queries in real-time across multiple messaging platforms, improving efficiency and customer satisfaction.
CX Insights: Advanced analytics and AI tools to evaluate customer interactions and experiences, providing actionable insights for service improvement.
Agent Assist
Accent Neutralization
AI Avatar & ChatBots
AI Chat Suggestions
This package offers advanced AI-driven features to enhance both voice and chat interactions. Similar to Alotech’s “Additional Features (AI Assistance)” segment, this package is ideal for businesses looking to leverage AI technology for improved customer service automation and insightful analytics.
