Now in its 11th year, CX Summit brings Malaysia's customer experience community together in Kuala Lumpur. Organised by CX Malaysia with the support of CCAM, it gathers the leaders shaping CX across Malaysia and the wider APAC region. Meet us as a sponsor and see our AI-native contact center platform in action.
Trusted by leading BPOs and enterprises worldwide
A fully cloud-native contact center platform, built on Google Cloud since 2012 and running customer operations in 65+ countries. Sixteen AI modules in one platform — no add-ons, no separate licences.
Most quality teams review 2–3% of calls. We’ll show how CX Insights analyzes every one of them — sentiment, categories, resolution — automatically.
If there’s a fit, we scope a working session with your team. If there isn’t, we’ll tell you that too.
Built natively on Google Cloud since 2012 — now bringing AI-first customer experience to Malaysia and the wider region.
No jargon. Just what changes for your team and your customers when AI runs your contact center.
Stop guessing from a handful of samples. AI listens to 100% of your conversations and tells you what customers really feel.
Score every agent on every call — fairly and automatically. No more spot-checks or gut feeling.
No more endless menus. Callers reach who they need in seconds, and wait times drop.
Handle WhatsApp, chat, email and calls in one place — so no message ever slips through the cracks.
AI suggests the next best response in real time, so even new agents sound like your best ones.
Spot suspicious calls and fraud patterns automatically — before they turn into losses.
…and 10 more AI modules, all included in one platform.
Not attending? Get a free demo — we’ll still set up a meeting.
Frequently asked questions
Both work. Booking a slot means we’ll hold the time and prepare for your use case — but you’re always welcome to stop by the booth and say hello.
Built natively on Google Cloud, the platform brings 16 purpose-built AI modules together in one place — including CX Insights, which analyzes 100% of your conversations, not just a sample.
At CX Summit 2026, Sunway Resort Hotel, Kuala Lumpur, on 25 and 26 November 2026. You’ll find us at our booth in the Digital CX Marketplace area.
Malaysia’s flagship customer experience event, now in its 11th year, organised by CX Malaysia with the support of CCAM. The programme includes keynotes, panel discussions and fireside chats, the launch of the State of CX in Malaysia 2026 report, the Digital CX Marketplace and executive networking.
No problem. Fill in the form and we’ll be in touch, or get a free demo anytime to see the platform remotely.
