Generative AI

What is Generative AI

Generative AI is a type of artificial intelligence that can create new and original content, such as text, images, and audio. In a contact center, generative AI can be used to automatically summarize conversations, draft email responses for agents, and even power highly sophisticated and natural-sounding chatbots. It can also generate personalized scripts and talking points for agents in real-time based on the context of a conversation. Generative AI is transforming the contact center by automating content creation and enabling more dynamic and intelligent interactions.