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Home | Glossary | ACD (Automatic Call Distribution)
Home | Glossary | ACD (Automatic Call Distribution)

ACD (Automatic Call Distribution)

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Call Center Studio

Remote ready, scalable and super flexible call center software

What is ACD?

A contact center technology that automatically directs incoming calls to the most suitable agent or department based on criteria like agent expertise, customer query type, or real-time availability that optimize the call-handling process for enhanced customer satisfaction and operational efficiency.

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