The AI-powered contact center platform that transforms every customer interaction into actionable intelligence. Built on Google Cloud. Trusted by 700+ companies worldwide. Call Center Studio brings its globally proven, AI contact center platform to the Philippine market through Globe Business.
Trusted by leading BPOs and enterprises worldwide
Call Center Studio (CCS), a global leader in AI-powered cloud contact center solutions, has partnered with Globe Business to reshape the contact center landscape in the Philippines. This strategic alliance combines CCS’s cutting-edge technology with Globe’s powerful enterprise infrastructure to deliver a next-generation omnichannel experience for businesses nationwide.
At the core of Globe Business partnership is the Globe Omnichannel Cloud Contact Center (GOCCC) — a fully cloud-based platform built on Call Center Studio’s advanced architecture.
Call Center Studio brings its globally proven, AI-powered contact center platform to the Philippine market through Globe Business.
The GOCCC call center solution delivers advanced Philippines contact center solutions, enabling an omnichannel customer experience powered by an AI platform that turns every interaction into actionable insight.
100% call analysis
AI agent scoring
Real-time accent transform
Multilingual automation
Inbound & outbound calls
Real-time dashboards
AI-powered call routing
Intelligent outbound
AI security layer
AI scheduling
Real-time suggestions
WebRTC peer-to-peer
Before AI, quality teams could only listen to 2-3% of calls. CX Insights uses Google Cloud's speech-to-text and LLM technology to analyze every single call automatically.
Automatically classify every call as positive, neutral, or negative with AI-powered sentiment detection.
AI creates and assigns categories — agents no longer need to manually select call dispositions.
Know instantly which customer issues were resolved and which need follow-up.
Before picking up, agents see AI analysis of the customer's last interaction.
Since 2012, Call Center Studio has been built natively on Google Cloud Platform, leveraging 40+ services. This isn't a migration — it's our DNA.
Google Cloud Services
Uptime SLA
Cloud Native
Certified
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Countries
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Get a free 1-month proof of concept. See how AI can analyze 100% of your calls and transform your operations.
