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Last Revised: December 11, 2022
Please read the following carefully to understand how Call Center Studio Inc. (“CCS”, “we”, or “us”) uses Cookies when you visit our website (“Site”).
From 25 May 2018 the General Data Protection Regulation (GDPR) came into force saying that consent for data processing has to be given by users through a “clear affirmative action” and it must be freely given, specific, informed, and unambiguous. The GDPR says that consent is “any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which you by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to you”.
It is important that “we need to be confident that you fully understand that your actions will result in specific cookies being set and have taken a clear and deliberate action to give consent. This must be more than simply continuing to use our website. To ensure that consent is freely given, you should be able to disable cookies, and you should make this easy to do.”
Whenever you find yourselves in our website, it may retrieve and store information on your browser. The information about you won’t occasionally directly identify you, but it can give you a different dedicated web experience.
As a result, several companies like us have been developing cookie tools and privacy management software which allows you to set your cookies preferences by enabling them, for example, to reject the use of analytical, marketing or advertising cookies. Such tools are also a mechanism through we can seek to obtain and record your consent so that you can evidence such consent at a later date. These tools also allow you to change your preferences. This is important as you have the right to withdraw your consent as easily as you have given it.
Cookies, pixel tags and similar technologies are files consisting of tiny amounts of information that are stored by visitor’s browser on any Internet-enabled device – such as visitor’s laptop, smart phone, or tablet – when you visit a website. Most of the web portals consisting of elements from multiple web domains so when you visit our Site, your browser can receive Cookies from several sources. Cookies are small pieces of information stored on your hard drive, not on the CCS Websites. Afterwards, Cookies are delivered back to the originating webpage on each subsequent visit, or to another webpage that recognises that cookie. Cookies do lots of different and useful tasks, such as remembering visitor’s actions and preferences (such as login, language, font size etc.) The data processed by cookies are for the purposes mentioned to safeguard our legitimate interests as well as third parties pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR required.
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer, or a note always appears before a new cookie is created. However, disabling cookies completely may mean that you cannot use all features of our website.
You can delete or block the Cookies, but if you do this, you may have to manually adjust some preferences every time you visit our site, and some features of our site may not work as intended. For example, you may not be able to visit certain areas of our site, or you may not receive personalized information when you visit our Site.
Most internet browsers are initially set up to automatically accept Cookies. If you do not want our website to store Cookies on your computer or device, you can change or adjust your browser or device settings to block Cookies or to alert visitor when Cookies are being sent to your device.
If you use different devices to view and access our Sites (e.g. visitor’s computer, smartphone, tablet, etc.) you will need to ensure that each browser on each device is adjusted to suit your Cookie preferences.
There are 2 main cookie types: First party cookies & 3rd party cookies
Benefit of hosting third party cookies is to make 3rd party features and functionality enabled through the website. Examples: Advertising, analytics, and interactive contents.
Segmented Cookie Types
‘Functionality’ cookies used for such purposes as:
Some of these cookies are managed for websites owners by third parties
‘Performance’ cookies collect information about how you use the website, e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how the website works, understand the interests of our users and measure the effectiveness of our advertising.
Performance cookies used because of that:
Some of the performance cookies are managed for websites by third parties.
Websites owners may use targeting cookies to:
Web browsers give users control over what cookies are stored, but each works slightly differently. Follow these instructions to find out how to delete and manage cookies in your browser.
https://support.google.com/chrome/answer/95647?hl=en
https://support.apple.com/en-gb/HT201265
https://support.apple.com/en-gb/guide/safari/sfri11471/mac
https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
https://help.opera.com/en/latest/web-preferences/#cookies
Other parties we do business with, may place or recognize unique Cookies or other technologies placed on visitor’s browser when visitor visit our Sites to collect information about visitor’s use of the website and visitor’s other online activities over time and across different websites and apps, and may use that information to serve interest-based advertisements to visitor as visitor browse the Internet. To learn more about visitor’s choices for receiving interest-based advertising or to opt-out, please review the information below:
Cookie key | Domain | Path | Cookie type | Expiration | Description |
li_gc | / | Third-party | 6 months | Used to store guest consent to the use of cookies for non-essential purposes | |
AWSALBCORS | / | Third-party | 7 days | For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB). | |
__cf_bm | / | Third-party | 30 minutes | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | |
AnalyticsSyncHistory | / | Third-party | 1 month | Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries | |
__cf_bm | / | Third-party | 30 minutes | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | |
JSESSIONID | / | First-party | Session | General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. | |
__cf_bm | / | Third-party | 30 minutes | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | |
JSESSIONID | / | Third-party | Session | General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server. | |
Cookie key | Domain | Path | Cookie type | Expiration | Description |
__hstc | / | First-party | 6 months | This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. | |
__hssrc | / | First-party | Session | This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. | |
_ga_VPM72VD2JB | / | First-party | 2 years | This cookie is used by Google Analytics to persist session state. | |
_ga | / | First-party | 2 years | This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. | |
__hssc | / | First-party | 30 minutes | This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. | |
_gid | / | First-party | 1 day | This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews. | |
Cookie key | Domain | Path | Cookie type | Expiration | Description |
_gcl_au | / | First-party | 3 months | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services | |
_gat_gtag_UA_154577974_1 | / | First-party | 1 minute | This cookie is part of Google Analytics and is used to limit requests (throttle request rate). | |
lidc | / | Third-party | 1 day | This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website. | |
UserMatchHistory | / | Third-party | 1 month | This cookie is used to track visitors so that more relevant ads can be presented based on the visitor’s preferences. | |
bscookie | / | Third-party | 1 year | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | |
IDE | / | Third-party | 1 year | This cookie is set by Doubleclick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. | |
bcookie | / | Third-party | 1 year | This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media. | |
Cookie key | Domain | Path | Cookie type | Expiration | Description |
hubspotutk | / | First-party | 6 months | This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary. | |
lang | / | Third-party | Session | There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language. | |
lang | / | Third-party | Session | There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language. | |
Cookie key | Domain | Path | Cookie type | Expiration | Description |
crmcsr | / | First-party | Session | ||
ln_or | / | First-party | 1 day | ||
events_distinct_id | / | Third-party | Session | ||
a64cedc0bf | / | First-party | Session | ||
_lscache_vary | / | First-party | 2 days | ||
_zcsr_tmp | / | First-party | Session |
If you have any questions or concerns regarding this Cookie Policy, please contact us at GDPR@callcenterstudio.com