Cookie Policy

Last Revised: December 11, 2022

Please read the following carefully to understand how Call Center Studio Inc. (“CCS”, “we”, or “us”) uses Cookies when you visit our website (“Site”).

  1. About Cookies

From 25 May 2018 the General Data Protection Regulation (GDPR) came into force saying that consent for data processing has to be given by users through a “clear affirmative action” and it must be freely given, specific, informed, and unambiguous. The GDPR says that consent is “any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which you by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to you”.

It is important that “we need to be confident that you fully understand that your actions will result in specific cookies being set and have taken a clear and deliberate action to give consent. This must be more than simply continuing to use our website. To ensure that consent is freely given, you should be able to disable cookies, and you should make this easy to do.”

Whenever you find yourselves in our website, it may retrieve and store information on your browser. The information about you won’t occasionally directly identify you, but it can give you a different dedicated web experience.

 As a result, several companies like us have been developing cookie tools and privacy management software which allows you to set your cookies preferences by enabling them, for example, to reject the use of analytical, marketing or advertising cookies. Such tools are also a mechanism through we can seek to obtain and record your consent so that you can evidence such consent at a later date. These tools also allow you to change your preferences. This is important as you have the right to withdraw your consent as easily as you have given it.

  1. What do Cookies mean?

Cookies, pixel tags and similar technologies are files consisting of tiny amounts of information that are stored by visitor’s browser on any Internet-enabled device – such as visitor’s laptop, smart phone, or tablet – when you visit a website. Most of the web portals consisting of elements from multiple web domains so when you visit our Site, your browser can receive Cookies from several sources.  Cookies are small pieces of information stored on your hard drive, not on the CCS Websites. Afterwards, Cookies are delivered back to the originating webpage on each subsequent visit, or to another webpage that recognises that cookie. Cookies do lots of different and useful tasks, such as remembering visitor’s actions and preferences (such as login, language, font size etc.) The data processed by cookies are for the purposes mentioned to safeguard our legitimate interests as well as third parties pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR required.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer, or a note always appears before a new cookie is created. However, disabling cookies completely may mean that you cannot use all features of our website.

You can delete or block the Cookies, but if you do this, you may have to manually adjust some preferences every time you visit our site, and some features of our site may not work as intended. For example, you may not be able to visit certain areas of our site, or you may not receive personalized information when you visit our Site.

Most internet browsers are initially set up to automatically accept Cookies. If you do not want our website to store Cookies on your computer or device, you can change or adjust your browser or device settings to block Cookies or to alert visitor when Cookies are being sent to your device. 

If you use different devices to view and access our Sites (e.g. visitor’s computer, smartphone, tablet, etc.) you will need to ensure that each browser on each device is adjusted to suit your Cookie preferences.

  • Cookie Types

There are 2 main cookie types: First party cookies & 3rd party cookies

  • If the owner of website defines the cookies, then cookies are called “first party cookies”.
  • If third parties define the cookies, then they are called “3rd party cookies“.

Benefit of hosting third party cookies is to make 3rd party features and functionality enabled through the website.  Examples: Advertising, analytics, and interactive contents.

Segmented Cookie Types

  • Strictly Necessary Cookies are necessary for the operation of Websites. These Cookies are essential in helping visitor to move around the websites and use the features, such as accessing secure areas of the websites. These cookies cannot be switched off in our systems. Such as Identifying you as being logged into the websites & providing access to protected areas of websites & setting your privacy preferences, logging in or filling in forms, for security purposes and making sure you connect to the right service on the website when we make any changes to the way it works. You can set your browser to block or alert you about these cookies, but some parts of the website will not then work. These cookies do not store any personally identifiable information.
  • Functional Cookies make the website enabled to provide strengthened functionality and personalisation. They may be called as first party cookies or third-party providers whose services we have added to our pages. If the you make these cookies inactive, then some of these services might not be functioning properly and efficiently. ‘Functionality’ cookies are used to provide services or to remember settings to improve your visit.

‘Functionality’ cookies used for such purposes as:

  • Remember settings you’ve applied such as layout, text size, preferences and colours
  • Remember if we’ve already asked you if you want to fill in a survey
  • Remember if you have engaged with a specific component or list on the website so that it won’t repeat
  • Show you when you’re logged in to the website
  • To provide and show embedded video content

Some of these cookies are managed for websites owners by third parties

  • With performance Cookies, Websites count number of visits & traffic of different time intervals so the performance of the websites can be easily considered. It is so beneficial that the owner easily recognizes Which landing pages are the most and least strong in terms of number of visitors. So, the information gathered because of this may be called omittable and not valuable info let’s say “anonymous”.

‘Performance’ cookies collect information about how you use the website, e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how the website works, understand the interests of our users and measure the effectiveness of our advertising.

Performance cookies used because of that:

  • Carry out web analytics: Provide statistics on how the website is used
  • Perform affiliate tracking: Provide feedback to affiliated entities that one of our visitors also visited their site
  • Obtain data on the number of users of the website that have viewed a product or service
  • Help us improve the website by measuring any errors that occur
  • Test different designs for the website

Some of the performance cookies are managed for websites by third parties.

  • Targeting Cookies are defined and implemented mostly by 3rd party partners who are advertising companies of owner of the website. These cookies can be benefited by those advertising companies to set a profile of visitors interests and show them any adverts on other sites based on their interests. ‘Targeting’ cookies are used to track your visit to the website, as well other websites, apps and online services, including the pages visitors have visited and the links visitors have followed, which allows website owners to display targeted ads to visitors on the website.

Websites owners may use targeting cookies to:

  • Display targeted ads within the website.
  • To improve how we deliver personalized ads and content, and to measure the success of ad campaigns on the website.
  • Session Cookiesare Cookies that allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session Cookies are created temporarily. Once visitor closes the browser, all session Cookies are deleted.
  • Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
  1. How to Manage and delete Cookies?

Web browsers give users control over what cookies are stored, but each works slightly differently. Follow these instructions to find out how to delete and manage cookies in your browser.

  • Google Chrome:

https://support.google.com/chrome/answer/95647?hl=en

  • Safari (Iphone)

https://support.apple.com/en-gb/HT201265

  • Safari (Mac)

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

  • Mozilla Firewox

https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies

  • Samsung Internet (Mobile)

https://www.samsung.com/uk/support/mobile-devices/what-are-cookies-and-how-do-i-enable-or-disable-them-on-my-samsung-galaxy-device/

  • Microsoft Edge

https://support.microsoft.com/en-gb/windows/microsoft-edge-browsing-data-and-privacy-bb8174ba-9d73-dcf2-9b4a-c582b4e640dd

  • Internet Explorer

https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

  • Opera

https://help.opera.com/en/latest/web-preferences/#cookies

Other parties we do business with, may place or recognize unique Cookies or other technologies placed on visitor’s browser when visitor visit our Sites to collect information about visitor’s use of the website and visitor’s other online activities over time and across different websites and apps, and may use that information to serve interest-based advertisements to visitor as visitor browse the Internet. To learn more about visitor’s choices for receiving interest-based advertising or to opt-out, please review the information below:

  • DAA: To opt-out of such collection and use for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit: DAA’s website.
  • EDAA: To opt-out from the use of information about visitor’s online activities for interest-based advertising by European Interactive Digital Advertising Alliance (EDAA) member companies, please visit: EDAA’s website.
  • NAI: To opt-out from the use of information about visitor’s online activities for interest-based advertising by Network Advertising Initiative (NAI) member companies, please visit: NAI’s website.
  1. List of Cookies CCS prefers to use?

Cookie key

Domain

Path

Cookie type

Expiration

Description

li_gc
More info

.linkedin.com

/

Third-party

6 months

Used to store guest consent to the use of cookies for non-essential purposes

 

AWSALBCORS
More info

www.g2.com

/

Third-party

7 days

For continued stickiness support with CORS use cases after the Chromium update, we are creating additional stickiness cookies for each of these duration-based stickiness features named AWSALBCORS (ALB).

 

__cf_bm
More info

.g2.com

/

Third-party

30 minutes

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

 

AnalyticsSyncHistory
More info

.linkedin.com

/

Third-party

1 month

Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries

 

__cf_bm
More info

.hubspot.com

/

Third-party

30 minutes

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

 

JSESSIONID
More info

support.callcenterstudio.com

/

First-party

Session

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

 

__cf_bm
More info

.g2crowd.com

/

Third-party

30 minutes

This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.

 

JSESSIONID
More info

.nr-data.net

/

Third-party

Session

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

 

Performance Cookies

Cookie key

Domain

Path

Cookie type

Expiration

Description

__hstc
More info

.callcenterstudio.com

/

First-party

6 months

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

 

__hssrc
More info

.callcenterstudio.com

/

First-party

Session

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

 

_ga_VPM72VD2JB
More info

.callcenterstudio.com

/

First-party

2 years

This cookie is used by Google Analytics to persist session state.

 

_ga
More info

.callcenterstudio.com

/

First-party

2 years

This cookie name is associated with Google Universal Analytics – which is a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

 

__hssc
More info

.callcenterstudio.com

/

First-party

30 minutes

This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.

 

_gid
More info

.callcenterstudio.com

/

First-party

1 day

This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.

 

Targeting Cookies

Cookie key

Domain

Path

Cookie type

Expiration

Description

_gcl_au
More info

.callcenterstudio.com

/

First-party

3 months

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services

 

_gat_gtag_UA_154577974_1
More info

.callcenterstudio.com

/

First-party

1 minute

This cookie is part of Google Analytics and is used to limit requests (throttle request rate).

 

lidc
More info

.linkedin.com

/

Third-party

1 day

This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website.

 

UserMatchHistory
More info

.linkedin.com

/

Third-party

1 month

This cookie is used to track visitors so that more relevant ads can be presented based on the visitor’s preferences.

 

bscookie
More info

.www.linkedin.com

/

Third-party

1 year

Used by the social networking service, LinkedIn, for tracking the use of embedded services.

 

IDE
More info

.doubleclick.net

/

Third-party

1 year

This cookie is set by Doubleclick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

 

bcookie
More info

.linkedin.com

/

Third-party

1 year

This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media.

 

Functionality Cookies

Cookie key

Domain

Path

Cookie type

Expiration

Description

hubspotutk
More info

.callcenterstudio.com

/

First-party

6 months

This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary.

 

lang
More info

.ads.linkedin.com

/

Third-party

Session

There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language.

 

lang
More info

.linkedin.com

/

Third-party

Session

There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language.

 

Unclassified Cookies

Cookie key

Domain

Path

Cookie type

Expiration

Description

crmcsr
More info

support.callcenterstudio.com

/

First-party

Session

 
 

ln_or
More info

.callcenterstudio.com

/

First-party

1 day

 
 

events_distinct_id
More info

www.g2.com

/

Third-party

Session

 
 

a64cedc0bf
More info

support.callcenterstudio.com

/

First-party

Session

 
 

_lscache_vary
More info

callcenterstudio.com

/

First-party

2 days

 
 

_zcsr_tmp
More info

support.callcenterstudio.com

/

First-party

Session

 

Contact Information

If you have any questions or concerns regarding this Cookie Policy, please contact us at GDPR@callcenterstudio.com