Call Center Studio Web Chat quickly meets customer needs by connecting visitors on your website and reducing call center workload.
Support your customers’ questions about a product or service through chat in real time. Call Center Studio Web Chat enables your customers to reach out to you directly on your website. This decreases your call center operation workload and also increases your chance of gaining potential customers. Increase customer satisfaction by building stronger relationships and providing instant service to meet their needs.
Create custom chat scenarios with Call Center Studio. Route your customers to buttons with Web Chat when they need to get information or service. Determine sub-headings such as sales, support, cargo tracking and order and route the customers to the most suitable option based on their selections. Thus, incoming chats are routed to customer representatives based on their competencies. Solve customer queries fast and increase your operation efficiency with ICR scenario integrations. Be with your customers for their questions and demands when they view your website with Call Center Studio Web Chat.
With Call Center Studio’s Web Chat, you can offer easy-to-access call center services to your customer and increase satisfaction. Send automatic welcome messages and closing messages to customers who have reached you and at the same time, you can send these messages with the customer’s name registered to the number. Provide 24/7 self-service support for customer demands without needing a representative. Help your customers reach you easier and be accessible for them outside of office hours.
With Call Center Studio Web Chat, communicate with multiple customers simultaneously. Your call center voice agents can serve one customer at a time and chat agents can handle multiple customers simultaneously, both operationally and interactively. So, you can solve customers’ queries faster and enhance their customer experience. The CCS solution also decrease your operation workload with customer self-service solutions.
Chat records with your customers are securely stored on the Call Center Studio platform.You can instantly view the written texts and details of the customer representative and access past chat reports. See the active chats with a live monitoring screen, create past chat performance reports and assess these chats.
Monitor your customer representative’s chat performance and provide feedback with Call Center Studio Quality Assessment Forms.
Answer messages from all written channels on a single screen with Web Chat, WhatsApp Business and Facebook Integrations. With chat flows, you can route chats based on agent skills and channels and report each channel separately. View statistics related to written channels, measure efficiency and report accuratly.
