Jitter vs. Latency: How Network Issues Are Affecting Your Call Center
Crystal-clear call quality is the foundation of customer satisfaction. Yet many centers struggle with: Choppy audio, Awkward pauses, and Robotic-sounding voices without understanding the root cause. The reasons are two network performance issues that operate silently in the background: jitter and latency. These call center network issues can quietly undermine VoIP performance and reduce dropped […]