How Cloud Contact Centers are Shaping the Next Generation of Customer Service
Think back to the last time you called customer service: You got bounced between departments, You re-explained your problem three times, and Still left unsatisfied. Now contrast that with an interaction where: ✔️The agent knew your history, ✔️Resolved your issue fast, and ✔️Sounded like a human. What makes this difference possible? It’s cloud contact centers. […]