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From Cost Center to Profit Engine: A Leader’s Guide to Profitable Support Scaling

From Cost Center to Profit Engine: A Leader’s Guide to Profitable Support Scaling

Often, businesses view customer service as merely a required expense, a place where money goes in but little comes out. However, with SaaS nowadays, since retaining users and maximizing their long-term value is super crucial, you shouldn’t treat customer service as merely an expenditure. This guide is like your secret weapon for expanding customer service […]