The Role of Artificial Intelligence in Multi-Channel Customer Engagement

The Role of Artificial Intelligence in Multi-Channel Customer Engagement

Customer engagement is a dynamic, two-way interaction between businesses and customers. Clients now seek meaningful interactions with companies. They want to be seen and heard. They also desire personalized experiences that cater to their needs.  A great way to achieve all this is through effective communication channels. We are talking—calls, emails, chats, or even social […]