How to Support Your Agents and Prevent Burnout During Peak Season
Call center peak seasons can be brutal on morale, performance, and retention. If you see the following signs in your team: Sudden dip in talk time, CSAT, or adherence Increased absenteeism Snappy tone or silence on team chats “I’m fine” answers from previously talkative team members Then it means you have to act immediately. We’ve […]