Enables conducting agentless outbound campaigns to free your agents’ time for focusing on other work
Answering Machine Detection
Detects answering machine on the other side when making outbound calls, increasing your campaign efficiency.
Allows the agent to setup an automatic call-back.
Multiple Dialing Modes
Dial multiple numbers per agent according to the pick-up rate, or reduce abandonment by dialing one contact for each available agent. Many dialing modes help you pick the one most suitable for your operations.
Agents can participate in both inbound and outbound calls on one screen so they do not have to change tabs or systems. Encourages agents to make outbound calls when inbound calls are slow.
Agents can choose one of the wrap-up codes after a call is concluded allowing for standardized reporting and analytics, also freeing up valuable time of the agents.
Call Center – Outbound Campaigns
Systems supports outbound SMS to inform the caller about call details, tickets created and other requested information.
Contact List Management
Allows users with the proper authorization to view and edit contact lists.