Co-Browsing

What is Co-Browsing

Co-browsing, or collaborative browsing, allows a contact center agent and a customer to simultaneously navigate the same web page. The agent can see the customer’s screen and guide them through complex processes, such as filling out a form or finding information. This is particularly useful for technical support or sales demonstrations. Co-browsing provides a highly interactive and personalized form of support, leading to faster issue resolution and a better customer experience.