AI-powered Automatic Interaction Analysis
Level Up Your Operations!
Gain valuable insights into discussed categories, provided solutions, and sentiment through interaction analysis.
Quickly view key metrics
Identify and improve issues
Track trends with graphs & charts
Boost customer satisfaction
Track and enhance team efficiency
Monitor emotional trends
Analyze data with customizable filters
We are excited to introduce CX Insights, the latest application of our AI Navigator module. By leveraging the power of AI, CX Insights analyzes customer interactions and provides detailed insights into your call center's performance.
This comprehensive tool enables you to identify trends, optimize operations, and deliver exceptional customer experiences.
Minimize errors in call transcripts with our new AI Dictionary. This feature allows you to define correct spellings for brand-specific terms, industry jargon, names, or commonly mispronounced words. Our AI will then automatically correct these terms in the transcripts, providing you with more accurate and reliable data to enhance the quality of your analytics.
What You Get:
Consistent brand and industry terms
More accurate transcripts
Time-saving auto-corrections
Say it right. Every time.
CX Insights analyzes customer sentiments to increase satisfaction, optimize processes, and improve agent training.
It enables you to make informed decisions based on real data, proactively solve problems before they escalate, and deliver exceptional customer service to stay ahead of your competitors.
Contact us for more information about our AI solutions!
CX Insights is an AI-driven contact center software solution that delivers comprehensive analytics and insights from customer interactions. This cloud-based CCaaS solution is part of Call Center Studio’s AI Navigator module, designed to transform how CCaaS providers and contact center service providers analyze and optimize their customer service operations through advanced cloud call center technology.
By leveraging the power of AI and machine learning, CX Insights analyzes customer interactions across multiple channels and provides detailed insights into your contact center performance. This cloud contact center solution collects customer data from calls, emails, chat interactions, and other communication channels to deliver comprehensive call center analytics and reporting.
CX Insights offers several transformative benefits for CCaaS providers and contact center software users:
CX Insights enhances contact center software operations through several key capabilities:
Yes, CX Insights is built on Call Center Studio’s cloud-native CCaaS platform, making it ideal for remote and hybrid contact center environments. This cloud contact center solution is scalable and flexible, allowing customer service agents to work effectively from anywhere while maintaining high-quality customer experiences through advanced contact center software.
Call Center Studio offers various integration options, including Salesforce integration, which can deliver enhanced customer experiences by connecting CX Insights with your existing CRM and business systems.
CX Insights provides comprehensive call center analytics including:
CX Insights is designed to provide immediate value through real-time contact center analytics and reporting. CCaaS providers can start identifying trends and optimizing contact center operations as soon as the cloud-based system begins analyzing customer interactions.
CX Insights stands out in the CCaaS market through its:
To learn more about CX Insights and explore how this cloud contact center solution can transform your contact center operations, visit callcenterstudio.com or contact Call Center Studio directly to discuss your specific CCaaS needs and implementation requirements.
Call Center Studio provides comprehensive support for CCaaS providers implementing CX Insights, including training resources, documentation, and ongoing technical support to ensure successful adoption and maximum value from the contact center software platform.
