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Home | Blog | Work-From-Home Contact Center: Dear Boss, I Kind of Hate It
Home | Blog | Work-From-Home Contact Center: Dear Boss, I Kind of Hate It

Work-From-Home Contact Center: Dear Boss, I Kind of Hate It

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Call Center Studio

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Contact Center Agents work from home

As an agent, if you are already at the limits of a work-from-home call center, you aren’t alone. I read a LinkedIn article where the author mentioned that people kind of hated working from home.

Work From Home Contact Center Agent

Despite several survey reports stating that people are more productive working from home, indications show that it may just be at the expense of staff satisfaction & happiness.

For businesses who transitioned to a work-from-home call center, some of the identified challenges are related but not limited to lack of interpersonal communication, loneliness as a result of the office being the only social group an increasing number of people engage with; spending less on the commute but more on domestic bills; disturbance in sleep cycle due to an alteration to the circadian rhythm; and people tending to overwork themselves thereby leading to staff burnout.

The focus is on the latter – Staff burnout (work-from-home call center)

Work-From-Home Contact Center

Symptoms of burnout include feelings of energy exhaustion or depletion, increased mental distance from the job, reduced performance.

You see, the lines between work and personal life have become blurry with staff members feeling the need to show their devotion, and productivity, by working all the time – afternoons blend into evenings; weekdays into weekends with a little sense of time. 

Here are a few things you could do to deal with the challenges of working from home;

Are you having challenges with sleep? 

Spend lots of time out of bed. Time spent out of bed increases your appetite for sleep, so the longer we’re out of bed, the better the quality and the amount of sleep we get.

Draw lines between your professional and personal lives

Stay away from sending work emails outside office hours. In a study involving more than 2,000 working adults, it was found that senders of after-hours work emails underestimate how compelled receivers feel to respond right away, even when such emails are not urgent.

​Use time tracking software

Tools like Toptracker, Clockify can help you manage your working hours. According to research, the average UK office worker is only productive for 2 hours and 53 minutes out of the working day. 

The remaining 5 hours are spent on social media, replying to messages, or reading updates on websites.

While employers may push daily for proof of productivity and employees feeling compelled to match the perceived appearance of productivity, this can lead to counterproductivity in the long run, even if it benefits productivity in the short term.

Try to stick to your regular work routine to get into the work mindset and stay productive. If you generally shower every morning or listen to a podcast on your commute, keep that routine to set the tone for the day.