CAPEX or OPEX: Choosing the Smarter Cost Model for Contact Centers
In the boardroom of any growing enterprise, the debate over financial models often dictates the pace of technological innovation. For decades, the standard approach to building a contact center was rooted in CAPEX (Capital Expenditure). CAPEX is a model characterized by massive upfront investments, physical servers, and long-term hardware commitments. However, as the pace of […]