How to Handle a Customer as Eruptive as Mt. Pinatubo
In 1991 Mt. Pinatubo erupted, and in the history of the Philippines, few events match the sheer power of this disaster. It was a moment where the earth screamed in pain. For a manager in a Manila-based BPO, an encounter with a truly irate customer can feel remarkably similar. Because: The tension builds like tectonic […]