Over the years, the need for businesses to continually improve call center customer experience to meet up with the dynamism of customers has increased. With
Call Center Studio analyzed 80million contact center voice and chat traffic from more than 500 companies As in many sectors during the pandemic, call center
Here’s a digest of what happened in the Call and Contact Center industry this week; In today’s world, messaging is the most popular human-to-human communication,
New generation customers are looking for comfortable, reliable, and familiar platforms to reach their favorite brands. Whatsapp Integration for business enables Small & Medium or
With consumer spending steadily on the rise and an ever-growing expectation for better customer service, the call and contact center market is expecting to see
Call Center agents around the world are experiencing call traffic surges as a result of the lockdown imposed by many countries worldwide. Citizens have been
So, your organization recently decided to adopt Google Cloud. Now you just need to choose how you’re going to connect your applications to it… Public
Call Center Studio hosted a webinar on how to migrate call center agents to work from home. Our CEO, Cenk Soyak, and Hank Evecek of
Globally, businesses are being mandated to implement a work-from-home measure for their call center agents due to the COVID-19 pandemic. In this Call Center Webinar, we
Are there any advantages of having contact center agents work remotely? This article highlights why the remote work culture is a big W for your
