Search
Close this search box.
Call Center Studio Primary Logo
Get Started
Home | Success Stories | Fashion e-Commerce Portal

Use Case

E-commerce

Industry

Fashion

Solution

Text-To-Speech IVR

Fashion e-Commerce Portal

The customer was concerned about the budget needed to increase their Service Levels, as more agents were required to face the intense traffic on the call center consisting of various requests.

Call Center Studio eliminated these issues, advised the customer of an integrated self-service solution, and implemented these in a short period of time.

Download Document

96% service level

Brand delivers better customer service

50% minimal increase in monthly earnings

Monthly earnings increased to $12,000

33% increase in brand perception

More customers are open to recommending the brand to friends

Major Fashion e-commerce website received tonnes of requests that required repetitive answers. Agents were overburdened with order status, return and refund requests, resulting in poor service level. On partnering with Call Center Studio, we delivered integrated solutions that produced a new success story.

Download Document

See other Success Stories

Success Story

24x Better Sales Performance at Volvo with Call Center Studio

One Color White SVG Call Center Studio

Discover Details

Success Story

Outsourcing During Covid-19 With Call Center Studio

One Color White SVG Call Center Studio

Discover Details

Full Case Study

Cloud Migration & Salesforce Integration

One Color White SVG Call Center Studio

Discover Details
Call Center Studio is the right address for fast solutions and process integrations! Their unmatched support & consultation helped us get the latest technologies and strategies for a call center.
A man in a suit is posing in front of a building, representing the professionalism of contact center operations.

Decathlon

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and experienced team are the basis of our successful projects. This adaptation & dynamism makes our work very comfortable.
A man in a suit and tie is posing for a photo at a contact center operation.

eBay

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic. Their proactive, friendly, and customer-oriented approach helped us navigate these unprecedented times.
Keywords: contact center operationDescription: A man in glasses and a suit working in a contact center operation.

Webhelp

Account Director

These may interest you...

View All Post
Want To See It In Action?

Looking For More Information?

Browse our case studies

Discover

Talk to Expert

Talk to an expert
Call Center Studio Primary Logo
Follow Us
Linkedin-in Facebook-f Instagram Youtube
Company
How It Works
Copyright © 2024 Call Center Studio